Refund policy

1. Return Eligibility

You may request a return or replacement if:

  • The product is damaged or defective when received.
  • You have received the wrong product, color, or variant.
  • The product received is significantly different from the product description.
  • The product is unused and in its original condition, where a return is otherwise permitted under our policy.

2. Return Period

Return or replacement requests must be raised within 7 days of delivery.

Requests received after this period may not be accepted.

3. Product Condition

To be eligible for a return:

  • The bag must be unused and in original condition.
  • All original tags, labels, packaging, and accessories should be retained.
  • The product should not have stains, scratches, damage, signs of use, washing, or alteration.
  • Products damaged due to improper handling or use may not be eligible for return.

4. Unboxing Video

For damaged, defective, or incorrect products, we strongly recommend recording a clear unboxing video from the time the package is opened.

The video should clearly show:

  • The shipping package
  • Shipping label
  • Product condition
  • Any damage or incorrect item received

This may be required to verify a damage or wrong-product claim.

5. How to Request a Return

To request a return or replacement, contact us within 7 days of delivery with:

  • Order number
  • Customer name
  • Contact number
  • Reason for return
  • Clear photos/videos of the product
  • Unboxing video, if applicable

Our team will review the request and provide further instructions.

6. Return Shipping

If the return is due to a damaged, defective, or incorrect product, Nirmal Bag may arrange or cover the applicable return shipping cost.

For other reasons, return shipping may be the customer's responsibility, subject to our return eligibility and applicable terms.

7. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method.

The time taken for the refund to appear in your account may depend on your bank, payment provider, or payment method.

8. Replacement

Where applicable, Nirmal Bag may offer a replacement instead of a refund, subject to product availability.

If the same product is unavailable, we may offer an alternative resolution or refund as applicable.

9. Non-Returnable Situations

Returns may not be accepted for:

  • Products showing signs of use or misuse.
  • Products damaged after delivery due to customer handling.
  • Products with removed or damaged tags/labels.
  • Products that have been modified, washed, repaired, or altered.
  • Normal wear and tear.
  • Requests made after the applicable return period.

10. Cancellation

If you want to cancel an order, please contact us as soon as possible. Cancellation may not be possible once the order has been processed or shipped.

11. Contact Us

For return, replacement, or refund assistance:

Nirmal Bag
Location: Surat, Gujarat, India
Email: nirmalbag21@gmail.com
Phone/WhatsApp: 9081768172